Utility Billing Fairness Concern
Summary
Customers on budget-billing now need 12 months of on-time payments to join, and amounts recalculate once a year. The city will publicize the change so nobody gets accidentally kicked off.
At a glance
- Total mentions
- 4
- Last 30 days
- 3
Discussed at 1 meeting in the last 60 days; most recently Oct 21, 2026.
Impact analysis
No direct cost; the changes affect how utility bills are averaged and recalculated for participating customers.
Roughly 1,700 utility customers who want predictable monthly bills.
Customers with a hidden balance who don't check their Xpress Bill Pay account could be dropped from the program.
Mentions & discussions (3)
City Council - Oct 21, 2026
Resident Ray Herrera says he pays 10 times what his downstairs neighbor pays on a shared water meter, and the landlord won't help. The mayor directed staff to look into it.
Payson City Council Meeting — October 21, 2026
A renter in a shared dwelling says he pays up to $300 a month on a shared water meter while the other resident pays a $29 base rate. The mayor directed staff to investigate.
City Council - Feb 18, 2026
Customers on budget-billing now need 12 months of on-time payments to join, and amounts recalculate once a year. The city will publicize the change so nobody gets accidentally kicked off.
We'll email you when it's on an upcoming agenda and when it's voted on, at most once a day.
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