Caselle Software and Citizen Portal Integration
Summary
The city is migrating its billing and internal software to cloud-based systems and introducing a new citizen payment portal to streamline transactions and improve reconciliation.
At a glance
- Total mentions
- 3
- Last 30 days
- 3
Discussed at 1 meeting in the last 60 days; most recently Oct 14, 2026.
Impact analysis
Annual platform fees will increase by $18,420, offset by hardware and backup savings and terminal purchases totaling $2,154.
City administrative staff and residents seeking easier online utility payments and business license management.
The city budget absorbs the increased software and transaction fees.
Mentions & discussions (3)
Price City Council tackles water infrastructure projects, authorizes switch to new payment portal
The Price City Council met at Price City Hall on Wednesday, Oct. 14, for its regularly scheduled meeting. The agenda included several water and flood-control infrastructure projects, as well as the start of the switch to a new citizen payment portal software.
10-14-2026 CITY COUNCIL WORKSHOP AGENDA — October 14, 2026
Price City must urgently transition its utility billing and administrative software to Cassell's Community Connect cloud platform because Express Bill Pay is ending its real-time payment contract. The switch requires new credit card terminals and an increased annual platform fee, but will improve system security and streamline timekeeping and online payment forms.
10-14-2026 CITY COUNCIL AGENDA — October 14, 2026
The city is migrating its billing and internal software to cloud-based systems and introducing a new citizen payment portal to streamline transactions and improve reconciliation.
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